FAQs

What is your refund policy?

1

Due to the nature of our products and for hygiene reasons, all hair extensions sold by Love & Grace are non-returnable and non-exchangeable.

What happens if I’ve changed my mind?

2

We do not accept returns or offer refunds or exchanges for change of mind, incorrect selection, or preference. This includes, but is not limited to, texture, length, colour, density, or style. This applies to all orders, including pre-orders, and to all items whether opened or unopened.

What is your hygiene policy?

3

For hygiene and safety reasons, hair extensions cannot be returned once delivered. We strongly recommend reviewing all product descriptions and images carefully before placing your order. If you are unsure, please contact us prior to purchase.

What happens if I receive a faulty product?

4

Your statutory rights are not affected. If your item is faulty, damaged in transit, or not as described, please contact us within 48 hours of delivery with clear photographic evidence. We will assess the issue and, where appropriate, offer a replacement or refund in line with UK consumer law.

More Customer Details

  • Customers are responsible for any customs duties, import taxes, or additional charges applied by their country. Orders that are refused, unclaimed, or returned to sender due to unpaid customs fees, incorrect delivery information, or failed delivery attempts are not eligible for a refund or reshipment.

  • This policy applies to all customers, both within the UK and internationally.

  • Terms & Conditions Love & Grace Hair

    By accessing or using our website and placing an order, you agree to be bound by the following Terms & Conditions. If you do not agree, please do not use our website or services.

    1. General

    These Terms & Conditions apply to all users of the Love & Grace Hair website, including browsers and customers. By purchasing from us, you confirm that you are legally capable of entering into a binding contract.

    2. Products and Descriptions

    We take care to display our products accurately. However, colours, textures, and lengths may appear slightly different due to lighting, photography, or screen settings. Measurements and descriptions are approximate.

    3. Orders

    Once an order has been placed and processed, it cannot be amended or cancelled. You are responsible for ensuring all order details, including delivery information, are correct at checkout.

    4. Pre-Orders

    Pre-order items are made or sourced specifically for your order. Once processing has begun, pre-orders cannot be cancelled, amended, or refunded. Estimated processing times are provided as guidance and may vary.

    5. Pricing and Payment

    All prices are shown in the selected currency at checkout. Klarna payments are subject to Klarna’s own terms and conditions.

    6. Delivery

    Delivery times are estimates only and may be affected by factors outside our control. Risk of loss passes to you once the order is delivered to the address provided.

    If your order arrives damaged or incorrect, you must notify us within 48 hours of delivery with photographic evidence.

    7. Customs and Import Duties

    Customers are responsible for any customs duties, taxes, or import fees applied by their country. Orders refused, unclaimed, or returned due to unpaid charges or incorrect delivery details are not eligible for a refund or reshipment.

    8. Returns and Refunds

    Returns and refunds are governed by our Refunds Policy, which forms part of these Terms & Conditions.

    9. Intellectual Property

    All content on this website, including images, text, logos, and branding, is the property of Love & Grace Hair and may not be used, reproduced, or distributed without written permission.

    If you submit reviews, photos, or content to us, you grant Love & Grace Hair a royalty-free licence to use this content for marketing and promotional purposes.

    10. Limitation of Liability

    Love & Grace Hair shall not be liable for indirect or consequential losses arising from use of the website or products, except where liability cannot be excluded under UK law.

    11. Changes to These Terms

    We reserve the right to update these Terms & Conditions at any time. Any changes will be posted on this page and apply to future orders only.

  • You can reach us anytime via our contact page or lovexgracehair@gmail.com. We aim to respond quickly, usually within one business day.

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